MIQ & FRIENDS · DELIVERY

Shipping Policy

What happens between placing your order and opening your new hoops.

Last updated September 20, 2026

Order processing

Most orders ship within one business day. During launches, promotions, holidays, or unusually busy periods, preparation may take longer.

Business days do not include weekends or United States federal holidays. An order confirmation does not mean the order has shipped.

Free shipping to you

Standard outbound shipping from MiQ & Friends to the delivery address on your order is free. There is no minimum purchase requirement for standard shipping.

Free outbound shipping does not include return shipping. If a return is approved, the customer is responsible for the return-shipping cost unless we specifically agree otherwise while resolving an order issue. Review our Return, Refund & Cancellation Policy before sending anything back.

Tracking & delivery

When tracking is available, we send it to the email used at checkout. A carrier may need time to scan a package after the label is created. Delivery dates shown by a carrier are estimates rather than guarantees.

Please use the carrier’s tracking page for the latest scan information. If tracking has not updated for an extended period, contact us with your order number.

Delivery addresses

Please review the name, street address, apartment or unit number, city, state, and postal code before placing an order. Contact us immediately if an address needs to be corrected. We cannot guarantee a change after processing begins.

Additional shipping charges caused by an incomplete, incorrect, or undeliverable address may be the customer’s responsibility.

Delays, loss & theft

Carrier delays, severe weather, holidays, and other events outside our control may affect delivery. If a package appears lost, missing, or stolen, contact us. We review each situation individually and will help assess the tracking history and appropriate next step.

A delivered scan does not automatically determine the outcome of a claim. We may ask you to check the delivery area, household members, neighbors, or the carrier before completing our review.

International shipping

Available destinations, if any, appear at checkout. International orders may be subject to duties, taxes, brokerage charges, or customs delays imposed by the destination country. Unless checkout expressly states otherwise, those charges are the customer’s responsibility.

We cannot mark an order as a gift or change its declared value to avoid customs requirements.

ORDER SUPPORT

Where are my hoops?

Send us your order number and a brief description of the problem. We’ll help review the shipment.

Contact MiQ & Friends →