Bag 0POLICY Q&A
Quick answers, no fine-print maze.
Plain-language answers to the questions shoppers ask most. The full policy pages control if an answer and a policy ever differ.
Is shipping free?+
Yes. Standard outbound shipping from MiQ & Friends to your delivery address is free with no minimum purchase. Return shipping is separate and remains the customer’s responsibility when a return is approved, unless we specifically agree otherwise while resolving an order issue.
Are all sales final?+
All sales are generally final. We still review damaged, defective, incorrect, missing, or other unusual order issues individually.
How quickly do I need to report a problem?+
Contact us within 14 days of the ship date for a damaged, defective, incorrect, or otherwise problematic order. Include the order number and clear photos when applicable.
Can I change my size or color after ordering?+
Contact us immediately. We work quickly and cannot guarantee changes after preparation begins. A preference change after an item has been made generally does not qualify for a return or exchange.
Can I cancel my order?+
If we can cancel before shipment, the order may be refunded less the $2.50 payment processing fee. After shipment, it cannot be canceled and any approved refund requires the complete order to be returned first.
Who pays for return shipping?+
Customers are responsible for return shipping. We do not provide or reimburse return labels unless we specifically agree otherwise while resolving an order issue.
Can worn earrings be returned?+
No. For hygiene reasons, worn earrings cannot be returned or exchanged unless there is a product defect or another issue we have agreed to address.
When will I receive an approved refund?+
An approved return is inspected after delivery to us. We then issue any applicable refund to the original payment method. Your bank or payment provider may need additional time to post it.
What if tracking says delivered but I cannot find my package?+
Check the delivery area, household members, neighbors, and carrier details first. Then contact us with your order number. Missing-package situations are reviewed case by case.
How do I track my order?+
Use the tracking link sent to the email used at checkout. A carrier’s first scan may not appear immediately after the shipping label is created.
Why does the product color look slightly different?+
Screen settings, lighting, handmade details, and manufacturing batches can create small variations. We aim to show colors and measurements as accurately as possible.
How should I care for my earrings?+
Keep them dry and away from perfume, lotion, cleaners, and prolonged moisture. Wipe gently after wear and store pairs separately.
What information does MiQ & Friends collect?+
We collect information needed to run the store, process orders, provide support, maintain security, improve the experience, and meet legal obligations. Read the Privacy Policy for the full explanation.