MIQ & FRIENDS · POLICIES

Clear answers for every order.

Choose a topic for the complete policy, or start with Policy Q&A for a quick plain-language answer.

Shipping Policy

Free outbound shipping, processing times, tracking, address changes, carrier delays, and international orders.

Read the full policy Order care

Final-sale terms, the 14-day issue window, cancellations, return shipping, refunds, and earring hygiene.

Read the full policy Your information

What we collect, how it is used, service providers, cookies, retention, security, and your choices.

Read the full policy Store rules

Orders, payments, product accuracy, promotions, site content, and customer rights.

Read the full policy Plain-language help

Quick answers to the most common questions about ordering, delivery, returns, care, and privacy.