Return, Refund & Cancellation Policy

General return terms

All sales are generally final. We do not normally accept returns or exchanges for a change of mind or because a different size, color, or style is preferred after purchase.

Please review the product description, measurements, color, and other available options carefully before placing your order. If there is a problem with what you received, the order-issue terms below apply.

Damaged, defective, or incorrect items

If your earrings arrive damaged or defective, you receive an incorrect item, or there is another problem with your order, please contact us within 14 days of the ship date.

Please include your order number, a description of the issue, and clear photos when applicable. This helps us understand what happened and resolve the issue as quickly as possible.

We review order issues individually. Depending on the circumstances, we may offer a replacement, exchange, store credit, refund, or another appropriate solution.

Order cancellations

We work quickly to prepare and ship orders, and most orders ship within one business day. If you need to cancel an order, please contact us as soon as possible.

Before shipment

If we are able to cancel your order before it ships, we can issue a refund less a $2.50 payment processing fee.

After shipment

Once an order has shipped, it can no longer be canceled. If we approve the order for return, you must first return the complete order before a refund can be issued.

Returned items must include all original packaging and everything included with the order and must be returned in their original, unused condition.

Return shipping

Customers are responsible for return shipping costs. We do not provide prepaid return labels or reimburse return shipping expenses unless we specifically agree otherwise as part of resolving an order issue.

Please contact us before returning anything. Items returned without prior approval may not be eligible for a refund.

Refunds

When a return has been approved, any applicable refund will be processed after we receive and inspect the returned order.

The product must be in its original condition and include all original packaging and other items included with the order.

Items that have been worn, altered, damaged after delivery, or returned incomplete may not qualify for a refund.

Original shipping charges and payment processing fees are non-refundable unless we determine otherwise as part of resolving an error or problem with your order.

Earrings & hygiene

For hygiene reasons, earrings that have been worn cannot be returned or exchanged unless there is a product defect or another issue that we have agreed to address.

Lost, missing, or stolen packages

If your package appears to be lost, missing, or stolen, please contact us.

Shipping problems can vary depending on the circumstances, so we review these situations on a case-by-case basis. We’ll work with you to understand what happened and determine an appropriate next step.

Exceptions & special circumstances

We understand that unusual situations happen. If you have a problem that isn’t specifically covered by this policy, please reach out to us.

We may offer replacements, refunds, credits, or other solutions on a case-by-case basis at our discretion. An exception made for one order does not change this policy or guarantee the same resolution for another order.